Timing Analysis of Singapore Community Day 2015

How did registrations go, and how about the day itself?

Visits to the Eventbrite Registration Page

Number of sessions per day to the Eventbrite Registration page. A session is a single visit that may include a purchase, but most sessions are just views that end after the first page. Annotated are some key dates in event publicity, some of which may be correlated to spikes in visits.

Orders on the Eventbrite Registration Page

Each dot represents an individual order. Note, only shown are the 708 tickets that checked-in. There were about 117 tickets that did not check-in (now that may be an increasing graph to plot). Annotated are some key dates - though they don't seem to make much of a difference in orders, which move at a pretty constant pace.


What time were orders made?

Are you a day or night person? Orders were mostly made between 8 am and midnight, with a noticeable bump at night between 9 pm and 11 pm. That's when people are probably working on personal emails at home. Not a single order was made between 4 am and 5 am. It's too early for waking up, yet too late for staying up. Times are all in Pacific Daylight Time (GMT -8).



Is there any difference in order timing between our volunteers (which are disproportionately students) and the paid adults? Yes. It appears that our volunteers tend to register later in the night (between 10 pm and 11 pm) while the adults tend to do so between 9 pm and 10 pm, or also between 1 pm to 2 pm. 

Timing at the Event

Let's fast-forward to Feb 28, 2015 on the event itself!

Here's a histogram, with divisions every 10 minutes, of when people were checking in. Check-ins opened at 10.30 am, but we had some which showed up as early as 10.10 am. The peak check-in rate was at 11.20 to 11.30 am, closely followed by 11.30 am to 11.40 am. Not bad! This lines up very well with official event start time of 11.30 am. However, it took a while to process the check-ins, which did not peter off until 12.00 pm. Interestingly, there were quite a few who could not come in early, checking in past 1.30 pm, which meant they might not be missing out on the food, which closed at 2.00 pm. What's those 27 rows excluded? In the rush to get going, a number of event organisers and volunteers, especially those who arrived at 9.00 am to get setup going, failed to check in when admissions opened at 10.10 am - these are amongst the 27 which were "checked in" much later.

Do volunteers check-in earlier? Yes, their peak is at 10.30 am to 11.00 am. For adults the peak is between 11.00 am to 12.00 pm. How about those with children? Hard to say but possibly. 



At admissions, our volunteers were using iPads or iPhones to check-in attendees. Were they evenly loaded?



Not so much. The 2nd device was really heavily loaded for a 1.5 hour period. The 4th device handled check-ins all the way from beginning till end. The 7th device was used between 12.00 pm and 1.30 pm. The rest were used more sporadically. This shows that we found it more suitable to have a single person handle ID checks and check-in, then farm to the rest to handle goodie bag, food tickets, and oranges.


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